Studio 11 Creations

Refund Policy

Studio 11 Creations

Last updated: April 12, 2026

Because our products are personal‑use skincare items, we maintain strict hygiene standards. For this reason, we cannot accept returns on opened or used products.

1. Returns & Exchanges

We do not accept returns or exchanges on:

  • Opened products
  • Used products
  • Items damaged due to customer handling

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • Photos of the product and packaging

We will replace the item or issue a refund when appropriate.

3. Cancellations

Orders may be canceled within 12 hours if they have not yet shipped. Once shipped, cancellations are no longer possible.

4. Non‑Refundable Items

  • Gift cards
  • Sale items
  • Custom or special‑order products

5. Contact for Refund Issues

Email us at:

studio11creationsnc@gmail.com